Terms of Service

Effective date: June 4, 2026

These Terms of Service ("Terms") govern your use of Loadout, a service operated by Edge Case Studios, LLC ("Loadout," "we," "our," or "us"), a limited liability company organized under the laws of Washington State, United States.

By creating an account, signing in, or otherwise using Loadout, you agree to these Terms. If you don't agree, don't use Loadout.

These Terms include an arbitration agreement and a class action waiver in the "Dispute Resolution" section below. Read it carefully — it affects your legal rights.

If you have questions, email us at support@loadout.band.

1. Who can use Loadout

You must be at least 18 years old to create a Loadout account or use the Service. By creating an account, you represent that you are 18 or older.

If you're using Loadout on behalf of a band, business, or other organization, you represent that you have the authority to bind that organization to these Terms.

You also agree to comply with all applicable laws when using Loadout, including laws in your country, state, and locality.

2. Your account

When you create an account, you agree to:

Provide accurate and current information
Keep your password secure and confidential
Notify us immediately at support@loadout.band if you suspect your account has been compromised
Take responsibility for everything that happens through your account

You can delete your account at any time through Settings → Account → Delete Account. Account deletion is subject to a 30-day grace period during which you can cancel. After 30 days, your data is permanently deleted, except where we are required to retain it by law (for example, tax records for Loadout Tips).

We may suspend or terminate your account at any time, for any reason, with or without notice. Reasons may include violating these Terms, fraudulent activity, abuse of the Service, or failing to comply with applicable laws.

3. What Loadout does

Loadout is a software service for cover and wedding bands to manage their songs, setlists, gigs, and audience interactions. The Service includes features like:

Song library management with chord charts and lyrics
Setlist building and AI-assisted setlist generation
A live performance "stage view" with band sync
Gig booking and finance tracking
Public band pages and audience request flows
Audience tipping (both via external handles and through Loadout Tips)

We may add, change, or remove features at any time. We try to give advance notice for major changes, but we're not required to.

4. Pricing and Loadout Tips

Loadout is currently free to use. Our paid offering is Loadout Tips, an optional service that lets fans tip your band by credit or debit card. Loadout Tips is powered by Stripe Connect, and using it requires you to complete Stripe's onboarding and accept Stripe's terms.

When you use Loadout Tips:

We charge a 2% platform fee on every tip processed through Loadout Tips. This rate is fixed at the time of your account onboarding and recorded on each individual tip transaction.
Stripe charges processing fees (typically 2.9% + $0.30 per card transaction). These are charged separately by Stripe, not by us.
Tips flow from the fan to your Stripe Connect account, with Loadout's 2% fee deducted at the time of charge. Stripe's processing fee is debited from your Connect account balance.
Standard payouts to a verified bank account are free. Stripe also offers an Instant Payout product (1.5% per payout to a debit card); if we enable that capability for your account, we will surface it in your tips dashboard.
You are responsible for any taxes on tips you receive. Stripe will generate 1099 tax forms on your behalf if you exceed applicable U.S. tax reporting thresholds.

We may change our fee structure at any time, but any change will only apply prospectively (to future tips), not retroactively.

5. Your content

You retain ownership of the content you upload to Loadout, including:

Songs, lyrics, and chord charts you create or import
Setlists you build
Gig notes, performance summaries, and other text content
Band photos and logos you upload

By uploading content, you grant Loadout a worldwide, non-exclusive, royalty-free license to host, store, display, and process that content solely to provide the Service to you. This license is limited to operating Loadout — we don't use your content for any other purpose, and we don't claim ownership of it.

For content that appears on public surfaces (your public band page, public gig request pages, the public songbook section), this license extends to displaying that content to the public to the extent you've made it public.

You can delete your content at any time. When you delete content or delete your account, we remove it from the Service within a reasonable timeframe, subject to backups and legal retention requirements.

6. Copyright and intellectual property

Your responsibility

When you upload songs, lyrics, chord charts, or other musical content to Loadout, you represent that you have the legal right to do so. This includes any rights, licenses, or permissions needed from the original copyright holders.

Most popular songs are subject to copyright held by music publishers and songwriters. Performing copyrighted songs at gigs is typically covered by venue licensing (ASCAP, BMI, SESAC, etc.), but uploading lyrics and chord charts to Loadout for your private band use is a different legal context. You are solely responsible for ensuring your use of copyrighted material complies with applicable copyright law, including fair use principles, licensing requirements, and the terms of any sheet music or chord chart sources you use.

Loadout does not review or police user uploads for copyright compliance. If you violate someone else's copyright by uploading content to Loadout, you are responsible — not us.

DMCA takedown procedure

Loadout complies with the U.S. Digital Millennium Copyright Act (DMCA). If you believe content on Loadout infringes your copyright, send a written notice to support@loadout.band with the subject line "DMCA Takedown Request." The notice must include:

Your physical or electronic signature
Identification of the copyrighted work you claim has been infringed
Identification of the specific content on Loadout that you claim is infringing, including a URL or other sufficient description
Your contact information (address, phone, email)
A statement that you have a good-faith belief that the use is not authorized by the copyright owner or law
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf

We will review valid DMCA notices and may remove the identified content. We may also terminate the accounts of repeat infringers.

If you believe content was removed by mistake, you can submit a counter-notice to the same email address.

Loadout's intellectual property

The Loadout name, logo, design, and software are owned by Edge Case Studios, LLC. These Terms don't grant you any rights to use our trademarks or intellectual property outside of normal use of the Service. You may not copy, reverse-engineer, or create derivative works of Loadout's software.

7. Acceptable use

You agree not to:

Use Loadout for any unlawful purpose
Upload content that infringes someone else's intellectual property rights
Upload content that is defamatory, obscene, threatening, or harassing
Attempt to gain unauthorized access to other users' accounts or to Loadout's systems
Reverse-engineer, decompile, or otherwise attempt to extract Loadout's source code
Use automated tools (scrapers, bots, etc.) to access Loadout without our express written permission
Resell, sublicense, or commercially exploit Loadout itself (using the Service to run your own band's business is fine; reselling Loadout's features to other bands is not)
Use Loadout Tips to process payments for goods or services other than band tipping, or to launder funds
Interfere with or disrupt the Service, including by overloading our systems, sending malicious content, or transmitting viruses
Misrepresent your identity or the identity of others
Use Loadout in any way that could damage, disable, or impair the Service

Violating any of these rules may result in immediate account suspension or termination, plus any legal remedies available to us or to affected third parties.

8. Audience requests and tips

If you enable public audience requests on a gig page, you are responsible for the content fans submit. Loadout doesn't pre-screen audience-submitted content. You can moderate requests through the Service.

If you receive tips through Loadout Tips, you understand:

Tips are voluntary payments by fans, not payments for goods or services
You are responsible for any taxes on tips you receive
Fans may dispute tip charges with their card issuer (chargebacks). Loadout will work with you to respond to disputes, but if a dispute is lost, the disputed amount may be deducted from your Loadout Tips balance.
Loadout may approve refund requests at our discretion within 24 hours of the original tip. Refunds reverse the entire transaction, including our 2% fee.

9. Third-party services

Loadout relies on third-party services to operate, including Cloudflare (hosting), Stripe (payments), Resend (email), Anthropic (AI), and Google (optional sign-in). When you use Loadout, you may also be using these services indirectly, subject to their own terms and privacy policies. We're not responsible for the actions, omissions, or policies of these third parties.

For Loadout Tips specifically, you agree to be bound by Stripe's terms (the Stripe Connected Account Agreement and the Stripe Services Agreement), which govern your Stripe Connect account.

10. Disclaimers

LOADOUT IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, either express or implied, including (but not limited to) warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, or that the Service will be uninterrupted, error-free, or secure.

We don't warrant that:

Loadout will meet your requirements
Loadout will be uninterrupted, timely, secure, or error-free
Information or content available through Loadout will be accurate, complete, or reliable
Defects in the Service will be corrected
Loadout will work in all environments or with all devices

You use Loadout at your own risk. If your band relies on Loadout to run a gig, have a backup plan (printed setlists, lyrics on another device, etc.). Software can fail, networks can drop, batteries can die. We do our best to make Loadout reliable, but no software service is perfectly reliable.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, Edge Case Studios, LLC and its officers, directors, employees, contractors, and agents will not be liable for:

Any indirect, incidental, special, consequential, exemplary, or punitive damages
Loss of profits, revenue, data, goodwill, or business opportunities
Damages arising from your use of, or inability to use, Loadout
Damages arising from any conduct of other users or third parties
Damages arising from any errors, omissions, or inaccuracies in Loadout's content
Damages arising from any failure or interruption of the Service

Our total cumulative liability to you for all claims arising out of or related to these Terms or your use of Loadout will not exceed the greater of:

The total amount you paid us in the 12 months preceding the event giving rise to the claim, OR
One hundred U.S. dollars ($100)

Some jurisdictions don't allow the exclusion of certain warranties or limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify and hold harmless Edge Case Studios, LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of Loadout
Your content, including any claim that your content infringes someone else's rights
Your violation of these Terms
Your violation of any applicable law
Your violation of any third party's rights

13. Dispute resolution

Please read this section carefully — it affects your legal rights.

Informal resolution

Before filing a formal legal claim, you agree to try to resolve any dispute informally by sending a written notice to support@loadout.band. Describe your concern and what you want us to do. We'll do the same if we have a dispute with you. If we can't resolve the dispute within 60 days of the notice, either party may proceed to formal arbitration.

Binding arbitration

Any dispute or claim arising out of or related to these Terms, Loadout, or your use of Loadout will be resolved by binding arbitration, not in court, except for claims that qualify for small claims court in your jurisdiction.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English, in Washington State (or remotely, by agreement of the parties). The arbitrator's decision will be final and binding.

This arbitration agreement applies to claims of any kind, including (but not limited to) contract claims, tort claims, and statutory claims. It applies to claims that arose before you accepted these Terms.

Class action waiver

You agree that any arbitration or legal proceeding will be conducted only on an individual basis, not as a class action, collective action, mass action, or any other form of representative proceeding. You waive the right to participate in a class action against Loadout.

If a court finds the class action waiver unenforceable for a particular claim, that claim (and only that claim) will be severed from the arbitration agreement and may be brought in court.

Exceptions

The arbitration requirement doesn't apply to:

Disputes that qualify for small claims court
Disputes about the validity of these Terms' intellectual property provisions (which may be brought in court)
Injunctive or equitable relief sought by either party

Opt-out

You may opt out of this arbitration agreement by sending written notice to support@loadout.band with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your notice must include your name, email, and a clear statement that you wish to opt out. If you opt out, the rest of these Terms still apply.

14. Governing law and venue

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles.

For any dispute not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in Washington State. You waive any objection to venue in those courts.

If you are a consumer in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protections, this provision does not deprive you of the protection of mandatory consumer laws in your country of residence.

15. Changes to these Terms

We may update these Terms at any time. When we do:

We'll update the "Effective date" at the top of this page
We'll post the updated Terms at loadout.band/terms
For material changes, we'll make reasonable efforts to notify you by email or through the Service

Your continued use of Loadout after a Terms update means you accept the updated Terms. If you don't agree with the updated Terms, you should stop using Loadout and delete your account.

16. General provisions

Entire agreement. These Terms, together with our Privacy Policy and any other policies or agreements referenced in them, constitute the entire agreement between you and Loadout. They supersede any prior agreements.

Severability. If any provision of these Terms is found to be unenforceable, the rest of the Terms remain in effect.

Waiver. Our failure to enforce any provision of these Terms doesn't waive our right to enforce it later.

Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms to a successor entity (for example, in a merger or acquisition).

Force majeure. We're not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, power or network failures, or actions of governments.

Survival. Sections that by their nature should survive termination (including Sections 5 ownership rights, 6 IP, 10 disclaimers, 11 liability, 12 indemnification, 13 dispute resolution, and 14 governing law) will survive any termination of these Terms or your account.

17. Contact

Questions about these Terms? Email support@loadout.band.

For DMCA takedown requests, use subject line "DMCA Takedown Request." For arbitration opt-out, use subject line "Arbitration Opt-Out." For general legal correspondence, use subject line "Legal Notice."

Edge Case Studios, LLC Washington State, USA